Tufts University Status

All Systems Operational

About This Site

Welcome to the Tufts University Status Page for IT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the TTS Service Desk
Call: 617-627-3376
Email: it@tufts.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Scheduled maintenance will primarily be performed during the days and times shown below.
Monday through Friday 6:00AM to 8:00AM
Monday through Friday 8:00PM to 10:00PM
Friday 12:00AM to 2:00AM (Thursday overnight)
Sunday 6:00AM to 10:00AM (Sunday morning)

Authentication Services Operational

Student Technologies Operational

Learning Management Systems Operational

Library Technologies Operational

Support Requests Operational

Email Operational

Clinical Services Operational

Financial Applications Operational

HR Applications Operational

Communication & Collaboration Operational

Web Applications Operational

Network Services Operational

Datacenter Services Operational

Research Technologies Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 23, 2025

No incidents reported today.

Jan 22, 2025

Tufts HPC Cluster Unavailable

Resolved - The issue we encountered on Tufts HPC cluster late Wednesday afternoon has been successfully resolved.

Please feel free to resume your work on the Tufts HPC cluster. We appreciate your patience and understanding during this time.

If you have any questions or need further assistance, don't hesitate to reach out to us at tts-research@tufts.edu.
Jan 22, 22:01 EST

Update - We are continuing to investigate this issue.
Jan 22, 17:07 EST

Investigating - Our Tufts HPC Cluster is currently experiencing some technical issues. Our dedicated system administrators are diligently working to identify the root cause and resolve the problem as swiftly as possible.

We understand the inconvenience this may cause and sincerely apologize for any disruption to your work.
We will keep you updated on our progress and notify you as soon as the issue has been fully resolved.

Thank you for your patience and understanding.
Jan 22, 17:06 EST

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

Duo Push Issue on iOS 18+ Safari

Resolved - A TechConnect article has been published to provide a workaround for customers.

Please see link below:

https://tufts.service-now.com/techconnect?sys_kb_id=3d9e8fe21bcf56d014c1eac2b24bcbde&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=e4129cf21b8f161082612fc0604bcbdb
Jan 15, 13:11 EST

Update - A TechConnect article has been published to provide a workaround for customers.

Please see link below:

https://tufts.service-now.com/techconnect?sys_kb_id=3d9e8fe21bcf56d014c1eac2b24bcbde&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=e4129cf21b8f161082612fc0604bcbdb
Jan 15, 13:11 EST

Monitoring - Issue:
Users logging into applications requiring Duo multi-factor authentication on an iOS 18 or newer device may experience issues approving a Duo push when using the mobile Safari browser. This issue has been reported only with the Safari browser on mobile devices.

Workaround:
To temporarily resolve the issue, please use an alternative browser such as Chrome on the affected devices.

Resolution:
Duo (Cisco) is actively working on a permanent fix. An updated version of the Duo app is expected to be released via the Apple App Store between January 9th and January 20th.

More Information:
For additional details, including the official workaround and updates on the resolution, please see Duo's known issues article: Duo Known Issue Article (https://help.duo.com/s/article/9112?language=en_US).

Thank you for your patience and understanding.
Jan 13, 14:10 EST

Jan 14, 2025

No incidents reported.

Jan 13, 2025

Microsoft licensing for students issue

Resolved - The Microsoft license issues that were reported earlier have been resolved. If you are still experiencing problems with Microsoft applications, including email, please contact the 24x7 IT Service Desk at 617-627-3376 or it@tufts.edu.
Jan 13, 14:53 EST

Investigating - Tufts Technology Services has been made aware of issues with Microsoft licensing for students. This may manifest in students not being able to use Microsoft applications, including email. Next update: 3:00
Jan 13, 13:37 EST

StringSoft & Harvest (Vet clinical systems) down Monday January 13 from 2:00 a.m. - 6:00 a.m.

Completed - The scheduled maintenance has been completed.
Jan 13, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 EST

Scheduled - StringSoft and Harvest will be down on Monday 1/13/25 (Sunday night into Monday morning) between 2:00 AM and 6:00 AM for required operating system and security patching.

Treatment plans for StringSoft will be generated at 1:50 AM on Monday 1/13/25. Please print out treatment plans so that they are available if needed.
Jan 10, 10:40 EST

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Tufts HPC Cluster Scheduled Outage - January 7-10th, 2025

Completed - The scheduled maintenance has been completed.
Jan 10, 15:49 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 15:49 EST

Scheduled - An HPC Cluster outage window is scheduled for Tuesday 1/7/2025 6pm to Friday 1/10/2025 6pm, during the relocation of network equipment on Medford campus.

During the outage window, all services running on and/or accessing Tufts HPC cluster computing resource and HPC cluster storage will be unavailable to all users.

Please plan your work on Tufts HPC cluster carefully to avoid the outage window. Jobs scheduled to run during the outage window will not be permitted. Please adjust the "run time of the job allocation" ("--time" or "-t") accordingly when requesting resources in the week approaching the outage window.

Please contact us at tts-research@tufts.edu if you have any questions.
Dec 12, 15:52 EST

Jan 9, 2025

No incidents reported.