Update - This is an update on the progress we are making on the Crowdstrike issue.

We have approximately 743 machines out of a total of 2000 affected that still need to be remediated. TTS staff continue to work through the remaining machines. If you still need assistance, you can get help remotely by calling the IT service desk at 617-627-3376 or sending an email to it@tufts.edu — please note that limited assistance with this complex issue is available outside of business hours. We can assist you more quickly if you include your asset tag number when you contact us - It’s on the blue Tufts sticker with a barcode. The asset tag is typically found on the bottom of a laptop or on the side of a desktop machine. Also, please include the best phone number to reach you. If your machine is on campus, please include the building and room where the computer is located.

Please note that TTS will be prioritizing assisting users who cannot work due to the Crowdstrike issue. Other requests for service may require a longer time for a response.

On Monday, Tuesday and Wednesday we will have additional staff available in-person at our walk up desks in Boston and Medford from 9-5. There will be additional support at 80 George Street (9-noon on Monday, Tuesday, and Wednesday), and at the SMFA (9am - noon on Tuesday).

https://it.tufts.edu/walk-support-locations

Jul 21, 2024 - 16:55 EDT
Update - UPDATE - 4:30pm

This is our final update for today on the Windows Crowdstrike issue. We have remediated approximately 1000 machines out of a total of 2000 affected. We are triaging tickets as they are coming into the Service Desk and we will respond to you as soon as possible. This work will continue through the weekend.

The TTS walk up desk in Medford will be open from 9-5 Saturday. Remote assistance will be available Saturday and Sunday from 9-5 by contacting the Service Desk. Please plan on remote sessions with support to last approximately one hour. The Service Desk can be reached at it@tufts.edu or 617-627-3376.

TTS staff will be onsite over the weekend working in offices, labs, and clinical settings to remediate computers.

TTS will provide an update on Sunday evening with status information and instructions for how to receive help on Monday.

Thank you for your patience.

Jul 19, 2024 - 16:52 EDT
Update - NEW UPDATE - 2:00pm

We want to update you on the progress we are making on the Crowdstrike issue on Windows systems. We have remediated approximately 700 machines out of a total of 2000 identified. We are triaging tickets as they are coming into the Service Desk and we will respond to you as soon as possible. This work will continue through the weekend.

If you are experiencing issues with your Windows machine, please start by rebooting the machine. If this does not resolve the problem, you can get assistance from:

Contacting the Service Desk at it@tufts.edu or 617-627-3376. We are experiencing very high volume, the best way to reach us right now is email.

Bring your laptop to one of the on-campus walk up desks.

Microsoft has suggested that rebooting your machine multiple times (up to 15 times) can resolve the issue. We have seen some limited success with this at Tufts. This may not resolve the issue but is not known to cause any harm.

Please note this outage will likely take 2-3 days to resolve completely. We appreciate your patience during this time.

We will send another update at the end of the business day.

Jul 19, 2024 - 14:16 EDT
Update - NEW UPDATE - 11:00am

TTS has identified approximately 2000 Windows computers that were affected by the Crowdstrike update. We have remediated approximately 200 of those at this time. Primary enterprise systems (including HR, Finance, SIS, Canvas, Email, Stringsoft, Axium) are up and running. This incident was caused by a software update and is not a security incident or compromise of Tufts systems.

If you are experiencing issues with your Windows machine, please start by rebooting the machine. If this does not resolve the problem, you can get assistance from:

Contacting the Service Desk at it@tufts.edu or 617-627-3376. We are experiencing very high volume, the best way to reach us right now is email.

Bring your laptop to one of the on-campus walk up desks. https://it.tufts.edu/walk-support-locations

Please note this outage will likely take 2-3 days to resolve completely. We appreciate your patience during this time.

If you are having issues submitting facilities work orders, or for other urgent facilities issues, please contact Tufts Facilities Services on your campus:

Boston Health Sciences: (617) 636-3535, Monday-Friday, 8 a.m.-4 p.m.
Grafton: (508) 887-4949, Monday-Friday, 8 a.m.-3:30 p.m.
Medford/Somerville: (617) 627-3496, Monday-Friday, 8 a.m.-4 p.m.
SMFA (Fenway): (617) 636-3535, Monday-Friday, 8 a.m.-4 p.m.

For urgent facilities issues that occur outside of regular business hours Monday-Friday or on weekends and holidays, please call the non-emergency TUPD line at (617) 627-3030.

Jul 19, 2024 - 11:05 EDT
Update - NEW UPDATE - 11:00am

TTS has identified approximately 2000 Windows computers that were affected by the Crowdstrike update. We have remediated approximately 200 of those at this time. Primary enterprise systems (including HR, Finance, SIS, Canvas, Email, Stringsoft, Axium) are up and running. This incident was caused by a software update and is not a security incident or compromise of Tufts systems.

If you are experiencing issues with your Windows machine, please start by rebooting the machine. If this does not resolve the problem, you can get assistance from:

Contacting the Service Desk at it@tufts.edu or 617-627-3376. We are experiencing very high volume, the best way to reach us right now is email.

Bring your laptop to one of the on-campus walk up desks. https://it.tufts.edu/walk-support-locations

Please note this outage will likely take 2-3 days to resolve completely. We appreciate your patience during this time.

Jul 19, 2024 - 11:01 EDT
Update - Tufts is affected by the global issue impacting Windows devices and servers with CrowdStrike cybersecurity software installed. Windows users may experience blue screen error messages, unexpected reboots of their devices, and an inability to access or use their systems.

TTS is working on restoring systems at the University. Please note this outage will likely take 2-3 days to resolve completely. We appreciate your patience during this time. We will be posting updates here, to the TTS Status page, as we have more information.

If you are experiencing issues with your Windows machine, please start by rebooting the machine. If this does not resolve the problem, you can get assistance from:

Contacting the Service Desk at it@tufts.edu or 617-627-3376.

Bringing your laptop to one of the on-campus walk up desks.
https://it.tufts.edu/walk-support-locations

We appreciate your patience.

Jul 19, 2024 - 08:23 EDT
Identified - Worldwide Outages
Starting at 9:30PM on Thursday, July 18, a faulty update from Crowdstrike (software installed on Windows computers that provides protection against threats, ransomware, and other cyberattacks) lead to Windows system crashes worldwide.
Crowdstrike withdrew the update at 10:27PM and many Windows systems should recover on their own as they check in with the Crowdstrike servers. Some systems may be in a state where they crash before they're able to download the updated content, however.
macOS and Linux machines are not affected. TTS is dispatching staff to address desktops and laptops. Individuals can contact the Service Desk at 617-627-3376 or it@tufts.edu.
Please be aware that the service desk is receiving multiple calls and may be slow to respond.

Jul 19, 2024 - 06:51 EDT
Investigating - TTS is investigating a global problem with Windows computers (client and server).
Jul 19, 2024 - 05:28 EDT

About This Site

Welcome to the Tufts University Status Page for IT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the TTS Service Desk
Call: 617-627-3376
Email: it@tufts.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Scheduled maintenance will primarily be performed during the days and times shown below.
Monday through Friday 6:00AM to 8:00AM
Monday through Friday 8:00PM to 10:00PM
Friday 12:00AM to 2:00AM (Thursday overnight)
Sunday 6:00AM to 10:00AM (Sunday morning)

Authentication Services ? Operational
Student Technologies ? Operational
Learning Management Systems ? Operational
Library Technologies ? Operational
Support Requests ? Operational
Email ? Operational
Clinical Services ? Operational
Financial Applications Operational
HR Applications Operational
Communication & Collaboration ? Operational
Web Applications ? Operational
Network Services ? Operational
Datacenter Services ? Operational
Research Technologies ? Operational
Other Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2024

Unresolved incident: Widespread industry outage of Windows computers.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.