Tufts University Status

All Systems Operational

About This Site

Welcome to the Tufts University Status Page for IT. Here you will find live and historical data on system up-time and maintenance.

If you are experiencing issues please contact the TTS Service Desk
Call: 617-627-3376
Email: it@tufts.edu

If you are looking to see if third party services are having issues you can check for their status at the DownDetector site at http://downdetector.com/

Scheduled maintenance will primarily be performed during the days and times shown below.
Monday through Friday 6:00AM to 8:00AM
Monday through Friday 8:00PM to 10:00PM
Friday 12:00AM to 2:00AM (Thursday overnight)
Sunday 6:00AM to 10:00AM (Sunday morning)

Authentication Services Operational

Student Technologies Operational

Learning Management Systems Operational

Library Technologies Operational

Support Requests Operational

Email Operational

Clinical Services Operational

Financial Applications Operational

HR Applications Operational

Communication & Collaboration Operational

Web Applications Operational

Network Services Operational

Datacenter Services Operational

Research Technologies Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Stringsoft & Harvest (Vet clinical systems) down Monday July 29 from 2:00 a.m. to 6:00 a.m. Jul 29, 2024 02:00-06:00 EDT

StringSoft and Harvest will be down for maintenance Monday July 29, between 2:00 AM and 6:00 AM (Sunday night into Monday morning).

Treatment plans for StringSoft will be generated at 1:50 AM on Monday 7/29/2024. Please print out treatment plans so that they are available if needed
Posted on Jul 24, 2024 - 13:03 EDT

Udemy Site Maintenance - Monday, July 29 from 9 a.m. - 1 p.m. Jul 29, 2024 09:00-13:00 EDT

On Monday, 7/29, Udemy will be conducting their annual site maintenance from 9 am - 1 pm EST (6 am - 10 am PST).

During the maintenance window, all Udemy sites may experience an outage, degraded performance or reduced functionality. Please plan accordingly.
Posted on Jul 24, 2024 - 16:32 EDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Widespread industry outage of Windows computers

Resolved - TTS is recovering well from the recent Crowdstrike outage that affected 2000 Windows computers. We have already fixed 1600 systems. If you are still experiencing the issue (which may manifest as a Blue Screen that says "recovery"), and are not already working with a TTS staff person, please email it@tufts.edu with the computer's asset tag (blue sticker, five digits), a good contact phone number, and the computer's building & room (if on campus). We will be contacting users directly that we have identified as being affected.

TTS would like to thank the community for their patience as we have worked to fix as many systems as possible in as short a time as possible.
Jul 24, 12:39 EDT

Update - This is an update on the progress we are making on the Crowdstrike issue.

We have approximately 743 machines out of a total of 2000 affected that still need to be remediated. TTS staff continue to work through the remaining machines. If you still need assistance, you can get help remotely by calling the IT service desk at 617-627-3376 or sending an email to it@tufts.edu — please note that limited assistance with this complex issue is available outside of business hours. We can assist you more quickly if you include your asset tag number when you contact us - It’s on the blue Tufts sticker with a barcode. The asset tag is typically found on the bottom of a laptop or on the side of a desktop machine. Also, please include the best phone number to reach you. If your machine is on campus, please include the building and room where the computer is located.

Please note that TTS will be prioritizing assisting users who cannot work due to the Crowdstrike issue. Other requests for service may require a longer time for a response.

On Monday, Tuesday and Wednesday we will have additional staff available in-person at our walk up desks in Boston and Medford from 9-5. There will be additional support at 80 George Street (9-noon on Monday, Tuesday, and Wednesday), and at the SMFA (9am - noon on Tuesday).

https://it.tufts.edu/walk-support-locations
Jul 21, 16:55 EDT

Update - UPDATE - 4:30pm

This is our final update for today on the Windows Crowdstrike issue. We have remediated approximately 1000 machines out of a total of 2000 affected. We are triaging tickets as they are coming into the Service Desk and we will respond to you as soon as possible. This work will continue through the weekend.

The TTS walk up desk in Medford will be open from 9-5 Saturday. Remote assistance will be available Saturday and Sunday from 9-5 by contacting the Service Desk. Please plan on remote sessions with support to last approximately one hour. The Service Desk can be reached at it@tufts.edu or 617-627-3376.

TTS staff will be onsite over the weekend working in offices, labs, and clinical settings to remediate computers.

TTS will provide an update on Sunday evening with status information and instructions for how to receive help on Monday.

Thank you for your patience.
Jul 19, 16:52 EDT

Update - NEW UPDATE - 2:00pm

We want to update you on the progress we are making on the Crowdstrike issue on Windows systems. We have remediated approximately 700 machines out of a total of 2000 identified. We are triaging tickets as they are coming into the Service Desk and we will respond to you as soon as possible. This work will continue through the weekend.

If you are experiencing issues with your Windows machine, please start by rebooting the machine. If this does not resolve the problem, you can get assistance from:

Contacting the Service Desk at it@tufts.edu or 617-627-3376. We are experiencing very high volume, the best way to reach us right now is email.

Bring your laptop to one of the on-campus walk up desks.

Microsoft has suggested that rebooting your machine multiple times (up to 15 times) can resolve the issue. We have seen some limited success with this at Tufts. This may not resolve the issue but is not known to cause any harm.

Please note this outage will likely take 2-3 days to resolve completely. We appreciate your patience during this time.

We will send another update at the end of the business day.
Jul 19, 14:16 EDT

Update - NEW UPDATE - 11:00am

TTS has identified approximately 2000 Windows computers that were affected by the Crowdstrike update. We have remediated approximately 200 of those at this time. Primary enterprise systems (including HR, Finance, SIS, Canvas, Email, Stringsoft, Axium) are up and running. This incident was caused by a software update and is not a security incident or compromise of Tufts systems.

If you are experiencing issues with your Windows machine, please start by rebooting the machine. If this does not resolve the problem, you can get assistance from:

Contacting the Service Desk at it@tufts.edu or 617-627-3376. We are experiencing very high volume, the best way to reach us right now is email.

Bring your laptop to one of the on-campus walk up desks. https://it.tufts.edu/walk-support-locations

Please note this outage will likely take 2-3 days to resolve completely. We appreciate your patience during this time.

If you are having issues submitting facilities work orders, or for other urgent facilities issues, please contact Tufts Facilities Services on your campus:

Boston Health Sciences: (617) 636-3535, Monday-Friday, 8 a.m.-4 p.m.
Grafton: (508) 887-4949, Monday-Friday, 8 a.m.-3:30 p.m.
Medford/Somerville: (617) 627-3496, Monday-Friday, 8 a.m.-4 p.m.
SMFA (Fenway): (617) 636-3535, Monday-Friday, 8 a.m.-4 p.m.

For urgent facilities issues that occur outside of regular business hours Monday-Friday or on weekends and holidays, please call the non-emergency TUPD line at (617) 627-3030.
Jul 19, 11:05 EDT

Update - Tufts is affected by the global issue impacting Windows devices and servers with CrowdStrike cybersecurity software installed. Windows users may experience blue screen error messages, unexpected reboots of their devices, and an inability to access or use their systems.

TTS is working on restoring systems at the University. Please note this outage will likely take 2-3 days to resolve completely. We appreciate your patience during this time. We will be posting updates here, to the TTS Status page, as we have more information.

If you are experiencing issues with your Windows machine, please start by rebooting the machine. If this does not resolve the problem, you can get assistance from:

Contacting the Service Desk at it@tufts.edu or 617-627-3376.

Bringing your laptop to one of the on-campus walk up desks.
https://it.tufts.edu/walk-support-locations

We appreciate your patience.
Jul 19, 08:23 EDT

Identified - Worldwide Outages
Starting at 9:30PM on Thursday, July 18, a faulty update from Crowdstrike (software installed on Windows computers that provides protection against threats, ransomware, and other cyberattacks) lead to Windows system crashes worldwide.
Crowdstrike withdrew the update at 10:27PM and many Windows systems should recover on their own as they check in with the Crowdstrike servers. Some systems may be in a state where they crash before they're able to download the updated content, however.
macOS and Linux machines are not affected. TTS is dispatching staff to address desktops and laptops. Individuals can contact the Service Desk at 617-627-3376 or it@tufts.edu.
Please be aware that the service desk is receiving multiple calls and may be slow to respond.
Jul 19, 06:51 EDT

Investigating - TTS is investigating a global problem with Windows computers (client and server).
Jul 19, 05:28 EDT

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.